RealSpace lets you claim real 12 m² squares of ground, design 3D structures for them, and see those structures in augmented reality where you actually stand. That premise only works with real location data — this page is a straight account of what we collect, why, who else touches it, and the real controls you have over it, including two you can use right now.
| Category | What, and when |
|---|---|
| Account info | Email address, and a display name if you give one. If you sign up with a password, we store a one-way cryptographic hash of it — never the password itself. If you use Google or Apple sign-in, we receive your email and name from them, not your credentials. |
| Location | Precise latitude/longitude, when you grant permission — see Section 2. |
| Standing on a square | While the app is offering you a square you're standing on, which square that is — held for about two minutes at a time, and shown to others as occupied without your name. See Section 2. |
| Content you create | 3D models you upload, comments and reactions you post, and any structures/sequences you design. |
| Things you keep privately | When you keep a model privately, exactly where it stands — a precise latitude, longitude and height, which is often your home — which of your private places it's in, and when it stops showing. Also the private places you make or join, who is in each, and the invite codes you create. See Section 2. |
| Account activity | Squares you've claimed, tokens purchased and spent, who you follow, badges earned — the ordinary record of using the app. A token purchase also records which pack it was, what it cost, where it was bought (the App Store, Google Play, or the website), that store's or Stripe's own transaction id, and whether it was later refunded or disputed. |
| The store | Which models you've got from the store, when, and how many tokens each cost. A storage plan bought in the app: which plan, the App Store's or Google Play's id for it, when the current month ends, whether it will renew, and whether it was refunded — so we know how much storage you have. |
| Models you share | When you share a model in the store from RealSpace Studio: a copy of the model, the name, description and category you give it, pictures of it rendered in your browser, your confirmation that you may share it, and what review decided (including the automated reviewer's verdict and reasons). See Section 5 for what of this is public. |
| Device & technical data | Your device model and operating system, the app version, and basic request logs. We don't store your IP address: it's used momentarily to rate-limit requests and then discarded, and our own request logs record which endpoint was called, not who called it or from where. The platform that hosts us keeps its own web access logs, which do include IP addresses, the way any hosting provider's do. An administrator's IP address is recorded, against their own name, whenever they take an action on an account. |
| Crash & diagnostic reports | When the app hits an error it sends us a report so we can fix it: what went wrong and where in the code, your device model, operating system, graphics hardware and memory, the app version, how long the session had been running, and a short trail of the last few things the app did (screens opened, warnings, errors — not what you typed). Each report also carries a random id created when you installed the app, so we can tell one phone's reports from another's; it isn't derived from your hardware, and reinstalling makes a new one. If you're signed in when it happens, the report is linked to your account. We delete these after about 30 days. |
We don't buy data about you from third parties, and we don't run advertising trackers.
Location is central to how RealSpace works, so we're specific about it rather than folding it into a general clause:
RealSpace is, deliberately, a public map. If you claim a square, the square's location, its owner's display name, and any 3D model placed on it are visible to anyone using the app — that's true the moment you claim, with no separate setting to make a square private. A square someone is standing on is also shown as occupied while they're there, without their name (Section 2). The same is true of comments, reactions, and follows: they're posted under your display name and visible to other users. There is also a public activity feed — a rolling list of recent claims, model uploads, comments, follows and badges, each showing a display name, which square it happened on, and when — and it can be read by anyone, including people who aren't signed in and don't have an account. Your email address, password, token balance, and transaction history are never shown to anyone but you. Things you keep privately are the one kind of content that isn't public: they're seen only by the people in their private place (Section 2). A model you share in the store is public once it's approved: its name, description, category, pictures and the model itself, credited to your display name — and it stays available to anyone who already has it if you stop sharing it or delete your account, credited then to "a former member". Which models you've got from the store, and your storage plan, are never shown to anyone but you.
We keep your account data for as long as your account is active. If you delete your account (see Section 7), we permanently delete your uploaded models and any audio you uploaded, your comments, reactions, saved squares, follow relationships in both directions, badges earned, sequences you designed, and any features you'd unlocked. We also delete everything you kept privately, your memberships of other people's private places, and the private places you made — which deletes what everyone else kept in them too — and the record of which models you got from the store. Models you shared in the store leave it, but copies stay with anyone who already had one, credited to "a former member" rather than to you. A storage plan bought through the App Store or Google Play has to be cancelled there; deleting your RealSpace account can't stop Apple or Google charging for it, and its record is kept, like other payment records. Squares you claimed are released back into the unclaimed pool rather than deleted — ground you claimed doesn't vanish from the map, it becomes claimable by someone else, the same as if you'd never existed as an identified owner. We keep a record of token purchases and spending — including refunds, disputes, and the App Store, Google Play or Stripe transaction id each purchase came with — and of storage-plan and lease payments, even after deletion, the same way a bank keeps transaction records after an account closes. This is a financial record, not a personal profile, and it's not linked back to any of your other deleted content. One other thing survives, and we'd rather say so than let you find out: our internal log of administrator actions keeps a copy of whatever an account was called at the time an administrator acted on it, which can include the email address you used. That log exists so that moderation and support decisions stay auditable after the fact, and it is never pruned. It is visible only to our own administrators.
What deleting does, step by step and how to ask for it if you signed in with Google or Apple, is set out on How to delete your account.
Wherever you are, you have the right to access, correct, export, and delete your personal data. We've built both of the two rights that matter most as real, working features you can use today, not just a request you have to email in for:
If you're in the EU/UK, these correspond to your GDPR rights of access, erasure, and data portability. If you're a California resident, they correspond to your CCPA/CPRA rights to know, delete, and correct. If you'd rather reach us directly instead of using the in-app tools, see Section 11.
RealSpace is not directed to, and is not intended for use by, anyone under 13 years old, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we'll delete it.
Passwords are hashed, never stored in plain text. Connections to RealSpace are encrypted in transit. Access to production systems is restricted to the people operating the service. No method of transmission or storage is perfectly secure, and we can't guarantee absolute security — but we treat a security incident affecting your data as something we'd tell you about, not something we'd sit on.
If we make a material change to how we handle your data, we'll update the date at the top of this page and, where required by law, notify you directly.
Questions about this policy, or a data request you'd rather not make through the in-app tools: privacy@realspacemobile.com